KMB Telemarketing Birmingham

Clients in this sector include Housing Associations.

Much of the work undertaken in this sector is Satisfaction Surveys and predominately of consumers. We have also undertaken Mystery Shopper exercises to independently evaluate a typical experience. Key areas in which we have supported clients include:

• Undertaking all STATUS Surveys for Housing Associations using specified sample designs as appropriate to the targeted group
• Undertaking ad-hoc telephone surveys as required by Housing Associations to review key areas including 

1. New Homes Survey
2. Complaints
3. Gas Services
4. Rent and Service Charges
5. Aids and Adaptation
6. Planned Works
7. Moving into rented properties (re-lets)

• Providing reports with analysis, interpretation and recommendations.

K.M.B Telemarketing are able to offer guidance on relevant approaches for ‘hard to reach’ residents (e.g. those with mobility, language, sight, hearing) and also techniques for optimising results.

K.M.B provides detailed reporting showing graphical representation of results and offers on-line reporting for those clients who like to be able to view results as they come in!