Case Studies & Testimonials
- Offer training on their CRM system and support them in being able to generate better results from their system through better use of intelligence
- Support their in-house telemarketing teams with training programmes specifically developed in line with their business needs and objectives focusing on Telemarketer training, Telemarketer Team Leader training and Sales Manager training
“We recognised that we needed to build in a sustainable in-house telephone based Client Service team. We chose KMB to help up-skill existing staff and in-house trainers based on our experience of using them in an outsourcing capacity for ad-hoc campaigns.
The training that KMB delivered received excellent feedback from attendees. In addition to providing individuals with the necessary skills and confidence to perform in their roles effectively it also created a real enthusiasm for the challenge of taking on a sales aspect to their role - this proved invaluable when trying to deliver a cultural change.
Working with KMB was a great experience - they worked hard to really understand our needs and then develop a solution and material that was bespoke to our requirements.
Following the training we have seen a significant increase in our conversion rates”
Shoosmiths