KMB Telemarketing Ltd
KMB Mystery Shopping
Mystery shopping is a great way to see objectively how a business is performing in the delivery of sales & service. KMB can carry out regular calls into internal sales centres to provide a benchmarking service for the company & the individual.
Typically KMB will advise on the questions & scoring of a mystery shopping campaign, and this can form the basis of a monthly league table or even a competitors’ league table.
Mystery shopping can unearth some potentially uncomfortable truths about a company’s level of service, but it is far better to learn about it in this way and then be able to act upon it, rather than losing real shoppers.
Dawn Holdstock, Team Leader
“I have been working for KMB for 10 years now and have really enjoyed the challenges
which have led me to the position as a Team Leader, passing on all the support that I
have received from my colleagues to my Team. KMB to me is like family.”
“I have been working for KMB for 10 years now and have really enjoyed the challenges
which have led me to the position as a Team Leader, passing on all the support that I
have received from my colleagues to my Team. KMB to me is like family.”